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Billing Overview

Everything to do with paying for Brikly sits in one place: Settings > Subscription.

What you will find there​

  • Your active Briks - each Brik you subscribe to, its status (Trial, Active, or needs attention) and what it costs. Free SafetyBrik is listed as Free.
  • Your total - the combined monthly cost, including any extra locations.
  • Add more Briks - see Understanding Briks for how adding and removing works.
  • Manage Billing in Stripe - opens the secure Stripe billing portal, where you can update your card, change the billing address, and download past invoices and receipts. It only shows once you have a paid Brik (or a payment that needs putting right), because a business with only free SafetyBrik has nothing to manage in Stripe.

Free SafetyBrik​

SafetyBrik is free, and it is not part of your paid plan. To switch it on, choose Activate SafetyBrik (free) under Add More Briks. No card is needed.

It stays on whatever happens to your paid Briks: if your paid plan is cancelled, a trial ends without a card, or a payment doesn't go through, SafetyBrik keeps working. Only two things switch it off: choosing Switch off next to it on this page, or closing your Brikly account.

Switching SafetyBrik off takes effect straight away, and your team can no longer use it. Your records are kept, and you can switch it back on at any time. While it is off, no new checklists are scheduled and no SafetyBrik reminders are sent. When you switch it back on, checklists are scheduled again from the current day, week or month.

  • The days while it was off are simply absent. They have no checklists and no diary to sign, and they aren't counted as missed.
  • A checklist still open when you switched it off is judged as usual at the end of its day, week or month: if nobody finished it, it is marked Missed.
  • Records saved on Team App phones and kiosk tablets are kept. Checklist answers, photos, corrective actions and cleaning sign-offs that hadn't reached Brikly wait on the device with "SafetyBrik is switched off for this business, so this hasn't been sent yet. It will be sent when SafetyBrik is switched back on." When it is back on, they are sent by themselves, and Brikly then decides whether each still counts: checklist answers count if they were given inside the checklist's period and arrive within 48 hours of it ending, and a cleaning sign-off counts at the time it was done if it arrives within 48 hours of the end of its day, week or month.

A business account that is deactivated, or waiting to be deleted, pauses SafetyBrik the same way until it is active again.

How payments are taken​

Brikly bills through Stripe. Your first subscription is set up through Stripe Checkout, and renewals are taken automatically from the card on file on the same day of each billing period.

Card details are held by Stripe, not by Brikly. That is why updating a card always sends you out to the Stripe billing portal rather than asking you to type the number into Brikly.

Trials​

A Brik that is still in its trial shows a Trial badge on the Subscription page. No payment is taken until the trial finishes. Remove the Brik before then and nothing is charged.

Offer codes​

Sometimes we hand out a code for a longer free trial, for example on a flyer at an event. If you scanned the flyer's QR code or followed its link, the code is applied for you. Otherwise, choose Have an offer code? and type it in. You will find this on the sign-up page, on the last step of setting up your account, and under Settings > Subscription if you have not started a trial yet.

Once the code is accepted you will see the offer and the date it must be used by. Start your trial before that deadline to get the longer trial. The trial length is also shown on the Stripe checkout page before you enter your card.

An offer code only applies to your first trial of a Brik. It cannot extend a trial you have already started or restart one you have had before.

Who can change billing​

Changing the subscription, adding, removing or cancelling a Brik, updating the card, or opening the billing portal is limited to owners and admins. Members and viewers can still see the plan and its status under Settings > Subscription, read-only. Members and viewers can carry on working as normal, and when something needs attention they are told to ask the account owner rather than being shown a button they cannot use.

See Roles and Permissions for the full matrix.

If your plan can't be checked​

Now and then Brikly may not be able to read your plan for a moment. When that happens a Brik's page never swaps to the upgrade card or sends you to the Subscription page. Instead it shows "We couldn't check your plan just now." with "This is usually a short problem on our side. Try again in a moment." and Try again, and Settings > Subscription shows the same notice instead of asking you to start a plan. If your plan couldn't be read when Brikly opened, the sidebar lists every Brik for now, including any you don't have, and each one's page shows that notice until your plan can be read. A page you already had open may show an error, or a message about needing a subscription, while the check is failing: nothing about your plan has changed, so reload it in a moment. See We couldn't check your plan just now.

If a payment does not go through​

Brikly tells you in the app and by email, and your access continues for a grace period while you sort it out. See Failed Payments.

Invoices and receipts​

Every payment produces a Stripe invoice. To find one, go to Settings > Subscription, open the billing portal, and look under invoice history. Receipts can be downloaded as PDFs from there.

tip

If your accountant needs the Brikly subscription as an expense, the Stripe invoice is the document to give them. It is separate from the supplier invoices you process inside Brikly.